Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are a binding agreement between you and SUPERSTAR Angel LLC (“Prue”) governing your use of the Prue website (the “Service”). By creating an account or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use Prue. If you are under 18, you may use Prue only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service you represent that you meet these requirements and that you, or your parent or guardian, are able to form a binding contract.

3. What Prue is, and is not

Prue is for entertainment and personal reflection only. Readings, cards, charts, and conversations are not facts or predictions and should not be relied on as such.

Prue is an AI and does not provide professional advice. The Service is not a substitute for professional medical, mental-health, psychological, legal, financial, or other advice, diagnosis, or treatment. Always seek the advice of a qualified professional with any questions about a medical, mental-health, legal, or financial matter. Never disregard or delay seeking professional advice because of something Prue said.

Prue’s responses are generated automatically by artificial intelligence. AI output can be inaccurate, incomplete, out of date, or unexpected, and may not reflect real events. You should independently verify anything you intend to rely on.

If you are in crisis or may be a danger to yourself or others, contact your local emergency services immediately. In the United States you can call or text 988 to reach the Suicide and Crisis Lifeline.

You are responsible for your own decisions and actions. To the fullest extent permitted by law, Prue is not responsible for choices you make based on the Service.

4. Your account

You are responsible for keeping your login credentials secure and for activity under your account. Get in touch promptly if you suspect unauthorized use. You may delete your account at any time from Settings.

5. Memberships and billing

• Plans. Some features require a paid membership. Current plans and prices are shown on the membership page before you buy, and a free tier is available without payment.
• Billing. Memberships bought on this website are sold by Prue and processed by Stripe, in US dollars. Prue does not receive or store your card details. Payment is taken when you confirm the purchase.
• Auto-renewal. Memberships renew automatically for the same period at the then-current price until you cancel.
• Managing and cancelling. You can cancel at any time from Settings. Cancelling stops future renewals and your membership continues until the end of the period you have paid for. It does not retroactively refund the current period.
• Price changes. Prices may change. Notice will be given notice as required, and changes apply to future billing periods.

6. Prints, mugs and other goods

Physical goods are sold through the shop on this website. They are made to order: nothing is held in stock, and each item is printed for you after you buy it.

• Orders and prices. Prices are shown in US dollars on the product page and are confirmed at checkout, which is processed by Stripe. An order is accepted when it is confirmed by email. If an item is priced or described in error the order may be declined and refunded you in full.
• Where orders ship. The United States only, at present.
• Delivery. Delivery estimates are shown at checkout and are estimates, not guarantees. Items are made and posted by a print partner, so an order containing more than one item may arrive in more than one parcel.
• Changing or cancelling an order. Because each item is made for you, an order can only be changed or cancelled before it goes to print. Get in touch as soon as you can and it will be cancelled and refunded you if it has not started.
• Damaged, faulty or lost. If an item arrives damaged or faulty, or does not arrive at all, get in touch within 30 days of delivery, or of the latest estimated delivery date, and it will be replace it or refund it. A photograph helps.
• Returns. Made-to-order items are not returnable simply because you changed your mind. This does not affect your rights in respect of goods that are damaged, faulty or not as described.
• Colour. Screens vary, and printing on paper and on ceramic is not the same as light on a display, so colours may differ slightly from what you saw on the site.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful or harmful purpose.
• Submit content that violates the rights of others or share another person’s private information without permission.
• Attempt to reverse-engineer, scrape, overload, or interfere with the Service or its security.
• Use the Service to provide professional advice to third parties or present its output as professional advice.

8. Your content

You keep ownership of the content you submit (your questions and the details you give Prue). You grant Prue a limited license to use that content to operate and provide the Service to you, including sending it to the service providers described in the Privacy Policy. You are responsible for the content you submit.

If you send feedback, suggestions, or ideas about the Service, you grant Prue a perpetual, irrevocable, royalty-free license to use them without obligation or compensation to you.

9. Intellectual property

The Service, including the Prue name, design, card art, text, and software, is owned by Prue or its licensors and is protected by intellectual-property laws. You are granted a personal, non-transferable, non-exclusive license to use the Service for your own personal, non-commercial use, subject to these Terms.

10. Third-party services

The Service relies on third-party providers (for hosting, AI, and payments) and may link to third-party content. Prue is not responsible for third-party services, and your use of them may be governed by their own terms.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. There is no warranty that the Service, or any AI-generated output, will be uninterrupted, error-free, accurate, or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, Prue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Total liability for any claim relating to the Service will not exceed the greater of the amount you paid in the twelve months before the claim or USD $50. Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you.

13. Indemnification

You agree to indemnify and hold Prue harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms.

14. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to go to court.

Informal resolution first. Most concerns can be resolved quickly. Before starting a formal proceeding, you agree to get in touch at support@askprue.com and give 30 days to resolve the issue informally.

Binding arbitration. If a dispute cannot be resolved informally, you and Prue agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding, individual arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court, except as provided below. The arbitrator decides all issues, except that a court may decide whether the class-action waiver below is enforceable. Judgment on the award may be entered in any court with jurisdiction.

Class-action and jury-trial waiver.You and Prue agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You and both waive any right to a jury trial. The arbitrator may not consolidate more than one person’s claims.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access to the Service.

30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@askprue.com with your account email and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

15. Termination

You may stop using the Service and delete your account at any time. Prue may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Sections that by their nature should survive termination will survive.

16. Changes to the Service or these Terms

Prue may modify the Service or these Terms. If there are material changes to the Terms, the date above will be updated and, where appropriate, notice given you on the site. Your continued use after changes take effect means you accept the revised Terms.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration under section 14, you agree to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida, to the extent permitted by law.

18. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Prue about the Service and replace any prior agreements on that subject.
• Severability. If any provision is found unenforceable, the rest of these Terms remain in full force, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.
• No waiver. A failure to enforce any provision is not a waiver of the right to do so later.
• Assignment. You may not assign these Terms without consent. Prue may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Prue is not liable for delays or failures caused by events beyond its reasonable control.
• Notices. Notices may be provided to you on the site or by email. You can get in touch at the address below.

19. Getting in touch

Questions about these Terms? Email support@askprue.com.