Support

We read every message.

Need a hand? Email support@askprue.com and a human will get back to you, usually within two business days. Tell us the email on your account, your device, and what happened. If Prue did something strange mid-reading, the time it happened helps us find it in the logs.

Contact us

Email: support@askprue.com

That address reaches us for everything: bugs, billing, account questions, privacy requests, press, and partnerships. There is no phone queue and no ticket number to keep track of. You write, we write back.

Prue is made by SUPERSTAR Angel LLC in Miami, Florida.

Your account

I forgot my password

On the sign-in screen, tap Forgot password and enter your email. We will send you a reset link. If it does not arrive within a few minutes, check your spam folder, then write to us and we will sort it out.

I want to change my birth details

Open You, then tap the detail you want to change. Your birth date, time, and place each edit separately. Prue recalculates your chart as soon as you save.

I want to delete my account

Open You, then Settings, then Delete account. This permanently removes your profile, chart details, conversations, and readings. It cannot be undone, and it does not automatically cancel a subscription bought through the App Store. Cancel that separately using the steps below.

Subscriptions and billing

How do I manage or cancel my subscription?

Subscriptions are billed by Apple, not by us, so they are managed in your Apple account. On your iPhone, open Settings, tap your name at the top, tap Subscriptions, then choose Prue. You can change plans or cancel from there. Cancelling stops the next renewal and you keep access until the current period ends.

I paid but Prue still thinks I am on the free plan

Open You, then Settings, then Restore purchases. That re-checks your receipt with the App Store. Make sure you are signed in with the same Apple ID that made the purchase. If it still does not take, email us and we will fix it on our end.

I would like a refund

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID. We do not have the ability to issue App Store refunds ourselves, but if something went wrong on our side, tell us and we will back you up.

Using Prue

A reading stopped partway through

Usually a connection hiccup. Ask again and Prue will pick the thread back up. If it keeps happening on a good connection, send us the approximate time and we will look at what failed.

Voice is not working

Prue needs microphone permission to hear you. Open your iPhone Settings, find Prue in the app list, and make sure Microphone is on. Voice is also a paid feature, so check your plan under You.

Can I use my own deck?

Yes, and this is the way a lot of people use Prue. Pull your own cards, tell her what came up, and she reads what is actually in front of you rather than pretending she dealt it.

Is Prue a real person?

No. Prue is an AI character. Readings are for reflection and entertainment, and they are not medical, legal, financial, or psychological advice. If you are going through something serious, please talk to a qualified professional. If you are in crisis, contact your local emergency services or a crisis line right away.

Privacy and your data

Prue sends what you write, along with your chart details and the cards on the table, to third-party AI providers in order to generate a reading. We explain exactly what is sent and to whom inside the app before you start, and in full in our Privacy Policy.

To request a copy of your data, correct it, or have it deleted, email support@askprue.com from the address on your account.