Prue · Support

Need a hand? Email support@askprue.com. Include the email on your account, your device, and what happened. If Prue did something strange mid-reading, the time it happened makes it much easier to find in the logs.

Getting in touch

Email: support@askprue.com

That address covers everything: bugs, billing, account questions, privacy requests, press, and partnerships. There is no phone queue and no ticket number to keep track of.

Prue is made by SUPERSTAR Angel LLC in Miami, Florida.

Your account

Forgotten password

On the sign-in screen, choose Forgot password and enter your email. You will get a reset link. If it does not arrive within a few minutes, check your spam folder, then write to the address above.

Changing your birth details

Open your profile and change the detail you want. Your birth date, time and place each edit separately. Prue recalculates your chart as soon as you save.

Deleting your account

Open Settings, then Delete account. This permanently removes your profile, chart details, conversations and readings, and it cancels a membership bought on this website at the same time. It cannot be undone. Anything you have ordered stays on the books as a record of the payment, with your name and address taken off it.

Membership and billing

Managing or cancelling a membership

Open Settings and choose Manage membership. That opens the billing portal, where you can change plan, update your card or cancel. Cancelling stops the next renewal and you keep everything until the period you have paid for runs out.

Refunds

Write in and say what happened. If something went wrong at this end it is worth hearing about rather than quietly cancelling.

Prints and mugs

Where an order has got to

Your orders are listed on your profile, with where each one has got to. Everything is made to order, so there is a printing step before it is posted, and the delivery estimate at checkout counts from then. If tracking is available it will be there.

It arrived damaged, or it has not arrived

Write in within 30 days of delivery, or of the last estimated delivery date, and it will be replaced or refunded. A photograph of a damaged item helps, and there is no need to send it back.

Changing or cancelling an order

Write in as soon as you can. Each item is made to order, so it can only be changed or cancelled before it goes to print, which does not leave long. If printing has not started, it will be cancelled and refunded.

Framing and international shipping

Not yet. Prints are sold unframed and shipping is within the United States only for now.

Using Prue

A reading stopped partway through

Usually a connection hiccup. Ask again and Prue will pick the thread back up. If it keeps happening on a good connection, send in the approximate time, which is what the logs are searched by.

Using your own deck

Yes, and this is the way a lot of people use Prue. Pull your own cards, tell her what came up, and she reads what is actually in front of you rather than pretending she dealt it.

Is Prue a real person?

No. Prue is an AI character. Readings are for reflection and entertainment, and they are not medical, legal, financial, or psychological advice. If you are going through something serious, please talk to a qualified professional. If you are in crisis, contact your local emergency services or a crisis line right away.

Privacy and your data

Prue sends what you write, along with your chart details and the cards on the table, to third-party AI providers in order to generate a reading, and if you buy something, your delivery address goes to the print partner who makes it. The Privacy Policy sets out exactly what is sent and to whom.

To request a copy of your data, correct it, or have it deleted, email support@askprue.com from the address on your account.